Privacy Policy

1. Introduction

Welcome to Star AutoTech ("we," "our," or "us"). We are an Indian vehicle information and verification service provider operating at www.starautotech.in. This Privacy Policy describes how we collect, use, process, and protect your personal information when you visit our website, use our services, or contact us.

By using Star AutoTech's services or submitting any information through our website, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

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2. Information We Collect

We collect information you voluntarily provide to us, as well as some automatically collected technical data when you visit our website.

2.1 Information You Provide

• Contact Information: Your full name, email address, and phone number when you fill out our contact form
• Vehicle Information: Vehicle registration numbers or other vehicle identifiers you provide when requesting reports
• Query Details: The content of messages or inquiries you send us
• Payment Information: Transaction reference numbers for payment verification (we do not store card details)

2.2 Automatically Collected Information

• IP Address: Collected for rate-limiting spam prevention and basic security
• Browser Type & Version: For technical compatibility purposes
• Pages Visited: To understand which sections of our website are most useful
• Referral Source: To understand how visitors find our website

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3. How We Use Your Information

We use the information we collect for the following specific purposes:

• To process and fulfil your vehicle report requests
• To contact you with updates about your report status
• To send you your requested vehicle report via email or WhatsApp
• To respond to your inquiries and provide customer support
• To send you a confirmation email acknowledging receipt of your inquiry
• To prevent spam and fraudulent submissions through rate limiting
• To improve the functionality and user experience of our website
• To comply with applicable legal obligations under Indian law

We do not: Use your information for unsolicited marketing, profiling, or automated decision-making that produces legal effects.

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4. Data Sharing & Third Parties

Star AutoTech does not sell, rent, or trade your personal information to any third parties for commercial purposes. We may share your information only in the following limited circumstances:

• Government Databases: We query official databases (VAHAN, RTO portals, e-challan) using only vehicle registration numbers — your personal details are not shared with these databases
• Email Service Providers: We use email service providers to deliver reports and confirmation emails. These providers are bound by their own privacy and security policies
• Legal Requirements: If required by law, court order, or legitimate government authority, we may disclose necessary information
• Business Transfers: In the unlikely event of a merger, acquisition, or business transfer, user data may be transferred as part of that transaction, with advance notice provided to users

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5. Data Storage & Security

We implement industry-standard security measures to protect your personal information:

• Encryption: Our website uses HTTPS/SSL encryption for all data transmitted between your browser and our servers
• Access Control: Only authorised Star AutoTech personnel can access stored personal data
• Retention Period: Contact form submissions and associated data are retained for a maximum of 90 days, after which they are permanently deleted
• No Card Storage: We never store credit card, debit card, or full UPI details on our servers

While we take all reasonable precautions to protect your data, no internet transmission is 100% secure. We cannot guarantee absolute security but commit to promptly addressing any data security incidents.

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6. Cookies & Tracking

Our website uses minimal, strictly necessary cookies to ensure proper functioning. We do not use third-party advertising cookies or cross-site tracking technologies.

• Session Cookies: Temporary cookies used only during your visit for form functionality and navigation
• No Analytics Tracking: We do not currently use Google Analytics or similar persistent tracking tools that collect identifiable user data

You can disable cookies through your browser settings. Note that disabling all cookies may affect some functionality of our contact form.

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7. Your Rights

Under applicable Indian privacy laws and regulations, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate personal data
• Right to Deletion: Request deletion of your personal data, subject to legal retention requirements
• Right to Withdraw Consent: Withdraw consent for any processing based on your consent
• Right to Object: Object to specific types of processing of your personal data

To exercise any of these rights, contact us at privacy@starautotech.in. We will respond within 30 business days.

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8. Children's Privacy

Star AutoTech's services are not directed at or intended for individuals under the age of 18 years. We do not knowingly collect personal information from minors. If you believe a child under 18 has submitted personal information to us, please contact us immediately and we will delete that information.

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9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

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10. Contact Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact our Privacy Officer: